Privacy Policy

Last updated: 30th June 2026

Annika Hazel Palmer Coaching Ltd ("we", "us", "our") is committed to protecting your privacy. This policy explains how we collect, use, store and protect your personal data when you visit our website or use our services.

Who we are

Willowmead Consultancy Ltd trading as Annika Hazel Palmer Coaching Ltd
Company number: 144188571
Registered office: 15 Briwere Road, Torquay, Devon, TQ1 4DU
Contact email: [email protected]
ICO Registration Number: C1966825

What information we collect

We may collect the following personal data:

Name and contact details (email address, phone number)

Information you provide when booking a connection call or enquiring about our services

Information shared with us during coaching sessions, where relevant to your care

Payment information, processed securely via Stripe (we do not store your card details)

Technical data such as IP address, browser type, and how you use our website (via cookies — see our Cookie Policy)

How we collect it

When you fill in a form on our website (e.g. e-book download, connection call booking, contact form)

When you book or attend a coaching session via Zoom

When you make a payment via Stripe

Automatically through cookies when you browse our website

Why we collect it and our lawful basis

PurposeLawful basisTo respond to your enquiryLegitimate interestTo deliver coaching servicesContractTo send you the free e-book and related emailsConsentTo send marketing emails about our servicesConsentTo process paymentsContractTo comply with legal/accounting obligationsLegal obligation

How we use your information

We use your information to:

Deliver the coaching services you have requested

Communicate with you about bookings, sessions, and enquiries

Send you our free guide and follow-up emails, where you have opted in

Improve our website and services

Meet our legal and regulatory obligations

We will never sell your personal data to third parties.

Who we share your information with

We use the following third-party processors to deliver our services, each of which processes data under their own privacy and security obligations:

GoHighLevel — our CRM and email marketing platform, used to store contact details and manage automated communications

Stripe — our payment processor, used to handle coaching programme payments

Zoom/WhatsApp — used to deliver coaching sessions

We do not share your data with any other third party except where required by law.

How long we keep your information

We retain personal data only for as long as necessary to fulfil the purposes outlined in this policy, or as required by law (for example, financial records are typically retained for 6 years for HMRC purposes). If you unsubscribe from our mailing list, we will stop using your data for marketing purposes but may retain a minimal record to comply with anti-spam regulations.

Your rights

Under UK GDPR you have the right to:

Access the personal data we hold about you

Request correction of inaccurate data

Request deletion of your data ("right to be forgotten")

Object to or restrict how we process your data

Withdraw consent at any time (e.g. unsubscribe from emails)

Lodge a complaint with the Information Commissioner's Office (ICO) at ico.org.uk

To exercise any of these rights, please contact us at [insert business email].

Sensitive data and our duty of care

Because of the nature of our coaching work, you may share sensitive personal information with us relating to grief, loss, and emotional wellbeing. We treat this information with the utmost confidentiality and care, and it is never used for any purpose beyond delivering and improving your coaching support, except where we are legally required to disclose information (for example, where there is a risk of serious harm).

Children's data

Our services are intended for adults. We do not knowingly collect personal data from anyone under 18.

Changes to this policy

We may update this policy from time to time. The "last updated" date at the top of this page will reflect the most recent changes.

Contact us

If you have any questions about this policy or how we handle your data, please contact us at [email protected].